TERMS & CONDITIONS

Please read these Terms and Conditions and use carefully before using this website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

These Terms and Conditions form a client agreement between ‘You’ and ‘Your’, the client, visitor, or website user and Coastal Midwifery and Lactation (CMAL), ABN 57 589 123 223 also referred to as ‘Amy Cameron’, ‘We’, ‘Us’, ‘Our’. 

The information contained in this website is for general information purposes only. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

 

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and CMAL and obligations to each other.

 

COMPETITION AND CONSUMER ACT

You must be over 18 years of age to use this website and to purchase any goods or services.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010, CMAL liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

 

COPYRIGHT

This website is the copyright of Coastal Midwifery And Lactation, 2024. All rights reserved. This website contains material which is owned by or licensed to us. Any redistribution or reproduction of part or all contents in any form is prohibited. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. Any redistribution or reproduction of our website and/or contents in any form is prohibited. By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

 

BOOKINGS

Our fee schedule is as per website displayed on the ‘Services’ page. By making a booking with CMAL, you are accepting these Terms and Conditions and Fees listed in Services page.

All clients with bookings will receive an appointment reminder via email or mobile text message, 36 hours before their appointment time. In cases where confirmation has not been received, CMAL will reasonably endeavour to contact you to confirm your appointment and obtain pre-appointment documentation.

All consultations require a $50.00 booking deposit to secure the appointment time. The Booking deposit is non-refundable if you cancel your appointment within 24 hours of your appointment time.  
By booking your appointment you are accepting CMAL cancellation policy and Fee Schedule as outlined in these Terms and Conditions.

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FEE SCHEDULE AND PAYMENT

Please read the information about fees and charges the ‘Services’ page as per website prior to booking. All bookings are made via Cliniko Software and all bookings incur a late cancellation fee. Payment for services can be made via cash or bank transfer, banking details are provided on invoice emailed before consultation.

Travel Charges – All in home consultations booked that require travel in excess of a 30 minutes one-way attract an additional travel fee of $1.00 per KM x 2 (return) or as negotiated by yourself and CMAL. 

Distance is determined from COWES, Victoria 3922. All travel that falls within 30 minutes from this location is included in the service fee and no additional travel fees are charged.

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CANCELLATION POLICY 

24 hours’ notice is required to cancel or reschedule your appointment. If you cancel your booking within less than 24 hours, a $50.00 late cancellation fee will apply OR if you have paid the deposits - this will be held by CMAL. Repeated late cancellations will require a full payment to be received before attending a rescheduled appointment. New appointment times are subject to availability.

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If your appointment is cancelled by CMAL within 24 hours of your appointment time, no financial penalty will be incurred by you. If in the event your appointment is cancelled by CMAL and a deposit has been received, and no suitable replacement appointment can be arranged in a reasonable timeframe, your full deposit will be refunded. 

 

NO SHOW POLICY

A ‘No Show’ occurs in the event that CMAL arrives at the designated appointment address at the appointment time and you are not there within 15 minutes of the appointment commencing.
In the event of a ‘no show’ all reasonable attempts will be made by CMAL to contact you and make an alternative appointment. If an alternative appointment is not made within 48 hours of the appointment time, 100% of the appointment fee plus any travel costs as outlined in these Terms and Conditions will be invoiced to you and payable within 7 days. 

 

DELIVERY OF SERVICES & GOODS

CMAL business hours are Monday to Friday 8am – 4pm unless otherwise specified. Due to the nature of health care and urgency of client support, contact with CMAL may be undertaken outside these hours. This is not guaranteed and dependent on other commitments. CMAL will attempt to reply to your messages/emails/calls within 24 hours.

 

In an urgent or emergency situation, please do not contact CMAL for advice or health care - please contact 000.

 

CMAL does not have an ongoing responsibility for urgent or emergency health care. 

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Physical goods are delivered by Australia Post. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post directly and CMAL is not responsible for goods that are damaged or lost in transit or not received.

 

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PRIVATE HEALTH FUNDS

If you have private health insurance, you are responsible for liaising directly with your private health fund to determine if you are eligible for private health benefits in respect of the services provided from CMAL. 

 

DISPUTE RESOLUTION PROCESS

CMAL is are committed client satisfaction. In the event you are unhappy with the Services provided by Amy Cameron or CMAL, you are encourage to contact to discuss and rectify if appropriate.

For IBCLCs, the International Board Certified Lactation Examiners are the governing agency, code of conduct, complaint forms, disciplinary procedures can be found at https://iblce.org/resources/disciplinary-procedures/

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For midwifery, the Australian Health Practitioner Regulation Agency is the governing agency; information regarding concerns and process for complaints can be found at https://www.ahpra.gov.au/

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LINKS TO OTHER WEBSITES & THIRD PARTY

CMAL may provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between CMAL and the owners of those websites. CMAL takes no responsibility for any of the content found on the linked websites. The CMAL website may contain information or advertisements provided by third parties, and does not accept responsibility for any information or advice provided directly by third parties.

 

LIMITATION OF LIABILITY 

It is an essential pre-condition to you using our website that you agree and accept that CMAL will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

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Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable. This includes your use or reliance on any third-party content, links, comments or advertisements. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. 

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless CMAL and Amy Cameron, from any claim or demand, including reasonable legal fees, made by any third party due to, or arising out of, your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

DISCLOSURE OF INFORMATION  

CMAL may be required, in certain circumstances, to disclose information in good faith and in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

 

JURISDICTION

This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute, that results in litigation then you must submit to the jurisdiction of the courts of Victoria.

 

PRIVACY

CMAL is committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. CMAL respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. 

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. All customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Please read our separate Privacy Policy for more information.